These terms and conditions govern purchases made on the TACS website, operated by:
PREMIATA TESSITURA ARTIGIANA CASENTINESE TACS SRL
VAT No. 01273270510
Registered office: Via Sanarelli 49, 52015 Pratovecchio Stia (AR), Italy
Tel. +39 0575 583659
E-mail: info@tacs.it
For any information regarding orders, product availability, exchanges, and returns, please contact us using the contact information provided above.
Product Availability and Artisanal Production
TACS garments are the result of authentic artisanal craftsmanship and are produced in limited quantities.
For this reason, not all models and sizes available for order on the website are necessarily in stock and ready for immediate shipment.
The ability to add a product to your cart and complete an order does not necessarily mean that the item is physically available and ready for shipment.
Upon receipt of each order, TACS manually verifies the availability of the selected model and size.
Following this review, the customer will receive an email in which TACS will notify them:
- if the item is in stock and ready to ship; or
- whether the garment needs to be sewn, specifying the estimated production timeline.
If the product needs to be packaged, the maximum estimated production time is less than 30 days, unless otherwise specified in communication with the customer and accepted by the customer. The standard shipping time is added to the production time.
This approach is a hallmark of the TACS production model: producing in limited quantities allows us to maintain the quality of artisanal craftsmanship while directly verifying the availability of each individual order.
Returns and Right of Withdrawal
Without prejudice to the mandatory rights granted to consumers under current law, TACS allows you to submit a request for a return or exchange within 15 days of the date you received the package.
For online purchases made by consumers, the provisions of Legislative Decree No. 206 of September 6, 2005—the Consumer Code—regarding the right of withdrawal remain applicable in all cases.
The consumer may exercise the right of withdrawal without having to provide any reason, in accordance with the terms and procedures set forth in applicable law.
How to Request a Return or Exercise Your Right of Withdrawal
To make the process simple and straightforward, TACS provides a dedicated online wizard.
The right of withdrawal may be exercised through the following page:
This procedure allows the customer to identify the order and the products in question and to indicate their intention to return the items by providing the unique number they received via email at the time of the order.
Once the request has been successfully submitted through the online procedure, TACS will send the customer, without undue delay, a confirmation of receipt of the notice of withdrawal, in accordance with applicable law.
Consumers retain the right to communicate their intention to withdraw by means of another explicit and unambiguous statement, for example, by writing to the following address:
info@tacs.it
The notification must include the information necessary to identify the purchase, specifically the order number and the product or products in question.
TACS will provide the customer with the necessary instructions for returning the item.
Sales Document
The returned product must be accompanied by the corresponding sales document, receipt, or invoice, if available.
In any case, the return must be clearly traceable to the original order, using the order number or other documentation suitable for identifying the purchase.
Deadlines for Returning Merchandise
Once the consumer has notified the seller of their intention to withdraw from the contract, they must return the products without undue delay and, in any case, within the time limits set forth by applicable law.
The deadline is met when the product is handed over to the carrier responsible for the return within the specified time period.
For exchange or return requests made under TACS’s terms and conditions—which may be more favorable than those required by law—the instructions provided by TACS at the time of authorization will apply.
Condition of Returned Products
Products must be returned in good condition and properly packaged.
Specifically, the item must be returned complete, as applicable, with:
- original labels and tags;
- accessories included with the product;
- dust bags, hangers, garment covers, or other accessory packaging;
- Original box and packaging.
The product may be tried on and handled only to the extent necessary to assess its nature, characteristics, and fit.
The consumer is liable for any decrease in the product’s value resulting from handling that goes beyond what is necessary to determine its nature, characteristics, and functioning, within the limits set forth by applicable law.
Return Packaging
The item must be returned in its original box and properly packaged to protect it during shipping.
The original packaging is an integral part of the product’s presentation and must therefore be returned in good condition.
The original TACS box must not be used as the sole outer packaging for shipping.
You must protect it with additional, suitable packaging, and avoid applying shipping labels, adhesive tape, writing, or other materials directly to the original packaging that could damage or alter it.
Return Shipping Costs and Procedures
Except in cases of defective or non-conforming products, or errors attributable to TACS, the direct costs of shipping the product from the customer to TACS are the responsibility of the purchaser.
The return must be made using:
- a courier service with trackable shipping;
or - a postal service that offers package tracking.
The customer is required to keep the shipping receipt and the corresponding tracking number until the return process is complete.
TACS shall not be held liable for any loss or issues related to return shipments arranged independently by the customer prior to their actual delivery to the company, without prejudice to the rights provided for by applicable law.
Size Exchange
You can request a size exchange using the same procedure as for returns.
The exchange is subject to the availability of the new size requested.
Since TACS produces its items by hand in limited quantities, the replacement size may not be immediately available in stock.
If the new garment needs to be packaged, TACS will inform the customer of the estimated timeframe before the next shipment.
Orders Delivered in Italy
For orders delivered in Italy:
- The customer is responsible for the shipping costs of returning the item to be replaced to TACS;
- Once TACS has received and inspected the returned product, TACS will cover the shipping costs for sending the new size to the customer.
Orders Shipped Abroad
For orders delivered outside Italy:
- The customer is responsible for the shipping costs to return the item to be replaced to TACS;
- The customer will also be responsible for the cost of TACS’s subsequent shipment of the replacement product to the customer.
Any additional charges related to international shipping will be communicated to the customer before the replacement product is shipped, if applicable.
Refunds
If a customer requests a refund by exercising their right of withdrawal, TACS will proceed in accordance with the terms and procedures set forth in the applicable regulations.
Unless otherwise agreed with the customer, the refund will be issued using the same payment method used for the original transaction.
TACS may suspend the refund until it receives the returned products or until the consumer has provided proof of their return, whichever occurs first, in the cases and within the limits permitted by law.
The legal provisions regarding the reimbursement of the original shipping costs in the event that the right of withdrawal is exercised remain in effect.
Defective or non-conforming products, or shipping errors
If a customer receives a defective product, an item that does not match the order, or an item sent by mistake by TACS, they must contact the company promptly through the Return Request page:
or by writing to:
info@tacs.it
Please include your order number and describe the problem you encountered.
TACS may request photographic documentation of the product in order to verify the defect, nonconformity, or shipping error and to properly arrange for the return of the merchandise.
When a return is due to a defect, nonconformity, or an error attributable to TACS, TACS will cover the return shipping costs, in accordance with the procedures communicated to the customer.
All rights granted to the consumer under the statutory warranty of conformity provided for by applicable law remain unaffected.
Custom-made or personalized products
The fact that a TACS garment may be packaged after the order is received does not automatically mean that the product is made-to-measure or customized.
For standard products in the collection—manufactured in the sizes and with the specifications set forth by TACS—the standard provisions regarding the right of withdrawal therefore apply.
However, the right of withdrawal may be excluded, in the cases provided for by applicable law, for products manufactured based on individual specifications requested by the customer or that are clearly customized.
Applicable Regulations
These terms and conditions are governed by Italian law and, where applicable, by European Union law.
Unless otherwise expressly provided, the provisions of the Legislative Decree No. 206 of September 6, 2005 – Consumer Code .
These terms and conditions do not limit or exclude the mandatory rights granted to consumers under applicable law.
